RK EMS - Operations

Customer Service Guarantee

Supporting Response & Recovery, Quickly & Professionally

RK Emergency Management Support’s overall goal of a quality field-deployed food service program is to provide access to appetizing meals that meet the nutritional needs of residents and/or recovery personnel, while recognizing that a great program significantly affects morale and attitudes of residents and staff during a difficult time.

Our food and shelter service providers ensure the dignity and respect of persons at all times, and work to advance empathy and compassion during these times of need. Our services are delivered and accomplished in a manner sensitive to the complex needs of the relevant populations, with consideration for the emotional, cultural, linguistic and other aspects regarding their situation.
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Responsible, Responsive, Flexible & Friendly

The RK Group has an established reputation for food and service excellence as well as large event management expertise. Committed responsiveness, attention to detail, flexibility and people-centered practices ensure RKEMS is ready to provide for many of the needs of impacted population and the heroes rendering them assistance.

We possess extensive experience delivering cafeteria-style meal service with various menu options reflecting quality, appetizing selections that also meet nutritional needs. All meals are offered in a comfortable, “non-institutional” manner and consider the diversity and cultural demographics and preferences of the identified populations.
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Emergency response Guarantee

Our teams are ready to quickly respond when activated, with regional deployment and staging of relief and recovery assets before full-scale (level 1) activation of all primary and secondary agencies supporting a State’s Emergency Operations Center. We are prepared to arrive at any disaster scene within the Continental United States (CONUS) within 24-48 hours following activation, supporting government agencies, prime contractors and others rendering aid to communities in need.

Our food service facilities and equipment meet and exceed established government health and safety codes, and our personnel are experts at ensuring professionalism while preparing, delivering and serving hot and cold meals, as well as ensuring custody and security for food service operations. We make sure that all food safety provisions (sanitation, safe handling, dispensing, storage) are adhered to for general populations, can customize for special diets, accommodate therapeutic medical diets as prescribed by appropriate clinicians, and/or prepare ceremonial meals for residents whose religious beliefs require the adherence to certain dietary laws.

QUALITY ASSURANCE

RK Emergency Management Support employs a systematic approach to eliminating errors and assuring quality that strives for virtual perfection in a continuous process improvement network. With decades of work in emergency services and the private sector facilitating deployed on-site food and event services, we have developed an expertise at continuously identifying and removing defective products that do not meet designated standards while minimizing variability in employee processes when implementing industry best practices. These efforts have permitted us to achieve stable and predictable results that have garnered a reputation for impeccable food service quality while feeding millions of meals per year at thousands of diverse events and locations.

RKEMS handles all the related details for properly storing, receiving, and inventorying food. We inspect incoming shipments for damage, contamination, and infestation. We ensure perpetual inventory levels and proper receipt, and storage and custody of goods that are critical to maintaining quality and controlling costs. We have implemented a variety of techniques and tools for continuous process improvement including disciplined and data-driven approaches and methodology dedicated toward maintaining outstanding food and service quality.

RKEMS values safety as a top priority, and our culinary and tenting professionals hold certifications and credentials that build on their diverse skillsets and specializations such as SafeServe, TWIC, OSHA, etc. Our comprehensive HSE program also employs a systematic approach to addressing aspects of workplace safety that affects the health and well-being of our employees and all those we serve.

Our teams ensure the Quality Assurance Surveillance Plan (QASP) for the day-to-day operation of facilities, the delivery of food and social services, and all the management and quality control actions required to meet the terms of the contract. Our Quality Control Plan (QCP) employs a comprehensive program of inspections and monitoring actions to ensure the highest operational and service quality as well as food quality, safety, custody and security.

- RK EMS Deployment, Bahamas -